1. About this staging service
This is the UnifyID staging service operated by VerifyNova Limited. It is used to test registration, verification and account features before production release. Identity providers perform real checks on real information; staging does not make a passport, face image or phone number fictional. Payments use test mode.
Use your own information and documents. Do not upload another person’s documents to test a feature. Test accounts and configuration may be reset; do not rely on this environment as your only copy of an identity record or for a live customer service.
2. What this release accepts
Nigeria, South Africa and Kenya support the passport and national-ID variants listed in the registration picker. Ghana initially supports passports. Ghana Card uploads are disabled pending an authorised NIA verification route. Other catalogued documents and registry checks are not enabled merely because a provider advertises them.
Didit checks document images and extracts identity details. A document authenticity check is not a claim that we contacted the issuing government registry. Successful document, liveness and face-match evidence must meet the platform’s assurance rules before a verified status is granted.
3. Before and after capture
You provide your email and accept the current notices; the service verifies the email before a paid identity check can run. Under-18 applicants must follow the verified-adult approval flow. Capture a clear, unaltered image of your own accepted document and complete the requested live-face check.
A check may pass, fail or need review. Network or provider errors are not treated as successful verification. We may request another capture or document, and you can contact [email protected] for help or human review. Completion is not guaranteed and does not certify your eligibility for every third-party service.
If the staging face index is lost and retained source images are no longer available, access that depends on that reference will remain restricted until fresh verification succeeds. We do not recreate a missing identity reference by silently trusting a new face.
4. Retention and deletion
Our policy is to retain selected evidence from a successful verification for 90 days after the final decision; rejected evidence for 30 days after rejection; and abandoned verification evidence for 30 days after the last activity. An active case is not treated as abandoned. Temporary processing copies should be removed within 24 hours after processing.
Verified account attributes remain while needed for the active account. A face template is retained while needed for identity continuity and duplicate-account prevention, with necessity reviewed separately from the image-retention window. If the staging face index is lost after the source images expire, you may need to verify again.
Minimal application audit records are retained for seven years. Consent evidence is retained while relied on and for seven years after withdrawal or expiry. Generated personal downloads and staff report/export files have a 30-day policy; their underlying records have their own retention periods. Infrastructure log files have a one-year policy; AWS Config’s managed internal history remains seven years. Recovery backups roll off after 35 days.
A documented legal hold can preserve only the records it covers. On release, the original retention deadline applies. Erasure must also be reapplied if a backup is restored. The evidence and staff-export purge schedules are still being commissioned in staging: these are the adopted retention deadlines, not a claim that every automated deletion job has already been verified. Contact [email protected] for deletion or the current status of a specific record.
Provider-held copies require separate handling. Their retention and optional model-improvement settings have not all been independently verified for this staging account. We do not promise that deleting a UnifyID record automatically deletes every provider copy, or that all optional provider training has been disabled.
5. Contact and privacy requests
The controller is VerifyNova Limited, NO 65, FABIAN NWAORA STREET, EFAB METROPOLIS, KARSANA, ABUJA, Nigeria. Send privacy requests to [email protected], account questions to [email protected], security reports to [email protected], and legal notices to [email protected].
No Data Protection Officer has yet been appointed. The privacy mailbox handles requests while that appointment is being arranged. This does not remove any duty to appoint an officer or register with a regulator where required.